<\/p>\n\n\n\n
![\"\"](\"https:\/\/www.devengo.com\/wp-content\/uploads\/2023\/11\/post-helping-hands-1024x517.png\")
<\/figure>\n\n\n\n1. Meeting the Desire for Instant Results<\/h2>\n\n\n\n
Customer satisfaction is becoming even more fundamental, and automation is no longer enough, it also has to be instant. We have discovered that the more we create a quick and seamless experience for our customers, we increase the likelihood they will return to us, and with more money to spend. Just check out Reveni: A Madrid based company that helps eCommerce merchants provide instant refunds and exchanges for their customers.<\/a> <\/p>\n\n\n\n We\u2019ve all bought things online, it\u2019s part of our daily lives. Whether it\u2019s clothes, furniture, or groceries, it\u2019s common that some of the things we receive we might want to keep. So why is it that if we can make an instant purchase, we can\u2019t make an instant refund?<\/p>\n\n\n\n This is a huge blind side in many eCommerce companies and they\u2019re missing out on the money that comes from exceptional customer service. Studies<\/a> show there is a high increase in retention of customers that have this option.<\/p>\n\n\n\n If we can integrate instant refunds in hand with instant purchases, the customer is then left with a truly exceptional experience.<\/p>\n\n\n\n Automation creates the ability to eliminate time consuming and repetitive tasks and give your employees the freedom to take on different assignments. <\/p>\n\n\n\n Processing payments manually can be extremely lengthy and tedious, and these tasks are traps for human error. You\u2019re working with a variety of documents (some paper and some electronic). There\u2019s data entry, validating invoices, cross referencing purchases, generating payment files, online banking, and the list goes on. For a company, this can cause a huge problem, if things aren\u2019t paid on time, or paid correctly, you run the risk of damaging your relationships. <\/p>\n\n\n\n By automating payments you eliminate or at least significantly reduce the amount of manual tasks you require to make your payments. Your systems can connect to a secure API and send the payments directly. You can always configure approval rules, transaction monitoring, and velocity checks to keep everything under control. Even better, there is no need to follow a process where multiple people have to be working sequentially during hours or days to make a single payment. Especially if the result is not instant and the information you have about the whole process of the payment is minimal.<\/p>\n\n\n\n Take a company like Barkibu, a pet health insurance application that manages their payments to their customers automatically, and digitally. <\/a>Through their automated payment system using Devengo\u2019s API they\u2019re able to reimburse their clients with just a click of a button. <\/p>\n\n\n\n Obviously, (hopefully) the humans on your team aren\u2019t working on the weekends or during the night. But why does that mean all payments should stop? It can be the difference between someone needing an emergency micro-loan on Saturday, but not being able to receive it until Monday when someone reviews the request. If they earned it, they should be able to access it, right? And if there\u2019s an easy solution, why not integrate it into your company?<\/p>\n\n\n\n People aren\u2019t businesses, and they need to plan their funds. A great example of this is Dispon, a small loans company that provides quick solutions to individuals in a pinch. <\/a>They used to have one employee manually checking loan requests and using individual bank platforms to try to get payments to their customers as soon as possible. While another employee was assigned the role to create and delete bank accounts manually. But now with Devengo\u2019s API, they can send instant payments, and create and delete accounts in real time. <\/p>\n\n\n\n Automation allows your payment system to work 24×7 and instant payment networks allow your payments to arrive at their destination 24×7 too. Having a secure API that can tell you when it\u2019s sent, when it\u2019s arrived, or why it hasn\u2019t arrived, can be the make or break factor for you, or the person receiving it. And this can happen 24×7. Have we said 24×7 enough times yet?<\/p>\n\n\n\n Automating payments using an API brings another great benefit: less operational mistakes and support requests. Each payment that you make using an API is atomic, even if you send them in batches. So it makes it easier for your support, operations and finance teams to know exactly what has happened with each payment. Did the money arrive? Was the account closed? Is there a problem with payee\u2019s name and AML regulation<\/a>? Imagine having an answer to all these questions in real time and being able to act accordingly. Even more, if your provider has a Smart Retry System, like Devengo has<\/a>, it can solve the problems as they happen, without your intervention. <\/p>\n\n\n\n![\"Manual](\"https:\/\/www.devengo.com\/wp-content\/uploads\/2023\/11\/post-manual-task-1024x517.png\")
<\/figure>\n\n\n\n2. Reduce\/Eliminate Manual Tasks<\/h2>\n\n\n\n
![\"24\/7\"](\"https:\/\/www.devengo.com\/wp-content\/uploads\/2023\/11\/post-24-7-1024x517.png\")
<\/figure>\n\n\n\n3. Operate 24\/7<\/h2>\n\n\n\n
![\"Manual](\"https:\/\/www.devengo.com\/wp-content\/uploads\/2023\/11\/post-manual-to-auto-1024x517.png\")
<\/figure>\n\n\n\n4. Reduce Operational Burden<\/h2>\n\n\n\n