Information about our safeguarding method
Devengo S.L. is a company registered in Spain with company number B-88353412, authorized and regulated by the Bank of Spain as a Payment Institution (Entity Registration Number 6940) for the provision of payment services.
Chosen safeguarding method: Segregated accounts
In accordance with Article 21 of Royal Decree-Law 19/2018 and Article 16 of Royal Decree 736/2019, Devengo has opted for the segregated accounts method to protect client funds.
How We Protect Your Funds
For you as a client, this means:
- Full segregation: The funds you receive from your users or that we manage on your behalf are kept completely separate from Devengo’s own funds.
- Insolvency protection: In the event of financial difficulties at Devengo, these funds are protected against claims from other creditors.
Technical features of our segregated accounts:
- Held in authorised credit institutions in Spain.
- Operated as demand deposits to ensure immediate availability.
- Clearly identified as “payment institution client balances.”
- Funds are never mixed with Devengo’s own funds.
- Protected against claims from the payment institution’s creditors.
Unlimited Protection
Unlike bank deposits, which are covered by the Deposit Guarantee Fund up to €100,000, as a payment institution we offer full protection of all funds with no limit on the amount.
This protection applies to:
- All funds received from payment service users.
- Funds received through other payment service providers.
- Funds corresponding to transactions in progress.
- Funds held by our agents (if applicable).
Regulatory framework
This protection is guaranteed by:
- Royal Decree-Law 19/2018, of November 23, on payment services.
- Royal Decree 736/2019, of December 20, on the legal regime of payment services and payment institutions.
- Supervision by the Bank of Spain as the competent authority.
Transparency and control
- This safeguarding method is registered in the Special Register of Payment Institutions of the Bank of Spain.
- It is publicly disclosed in our contractual documentation and service terms.
- It is subject to ongoing supervision by the Bank of Spain.
Additional information
For any questions about fund protection or our safeguarding method, you can contact us through our official customer service channels.
This information is provided in compliance with the transparency requirements set out in Article 16 of Royal Decree 736/2019, on the legal regime of payment services and payment institutions.
Last updated: June 10, 2025
